Your contractual partner is Maren Jewellery, owner: Helge Hauptmann, Söflinger Str. 250, 89077 Ulm, Germany, Tel.: +49-178-1890685, Maren Jewellery operates the Maren Jewellery online shop at All purchases from the Maren Jewellery Online Store are subject exclusively to these General Terms and Conditions.

Contract language is German.

All offers in the Maren Jewellery Online Store represent a non-binding invitation to order items. By ordering the items by clicking the "Buy now"button, the customer submits a binding offer to purchase the items in the shopping basket. Maren Jewellery will inform the customer immediately by email about the receipt of the order and will also confirm the conclusion of the contract in the same email.

Delivery areas are worldwide.

The delivery time is three weeks within Germany, four weeks for deliveries within the European Union, Switzerland, Norway and UK and five weeks for deliveries to other countries from the conclusion of the contract.

All items of an order are shipped together.

We ship all our jewellery insured with UPS, Fedex or DHL Express. Shipping is free of charge and always insured by express.

Any customs duties are the responsibility of the customer.

If the item cannot be delivered for reasons for which the customer is responsible (e.g. due to an incorrectly stated delivery address), delivery costs in the above-mentioned amount will again be incurred in the event of a new delivery, which the customer must bear.

The prices in the Maren Jewellery Online Store are in Euro and include the relevant statutory VAT. The invoice will be sent to you by email at the time the goods are dispatched.

The payment is made at your choice by:


Credit card

Purchase on account

Payment by immediate bank transfer

8.1 Paypal

If you have chosen the payment method PayPal, you have to be registered there to be able to pay the invoice amount or you have to register first and legitimize with your access data. The payment transaction will be executed automatically by PayPal immediately after confirmation of the payment order.

8.2 Credit card

If you have chosen the credit card payment method, your payment details will be requested immediately when you place your order. The payment transaction will be executed automatically by the respective payment service provider immediately after confirmation of the payment order.

8.3 Purchase on account

If you have chosen the payment method purchase on account , the payment is due with our payment request in the contract confirmation email and has to be settled by you within 10 (ten) days after receipt of this email. We will inform you about the receipt of money immediately by e-mail. If the payment is not settled within the 10-day period, we are entitled to withdraw from the sale. In this case we will inform you about the withdrawal and refund any payments received too late.

8.4 Payment by immediate bank transfer

If you have chosen the payment method payment via immediate bank transfer, you will be forwarded to the website of the online payment provider Klarna (Sofort GmbH) after clicking the button "Buy now". There you can comfortably pay via your personal online banking access and by entering your PIN and TAN.

The delivered goods remain our property until they are fully paid for.

Instructions on withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Maren Jewellery, Inh. Helge Hautpmann, Söflinger Str. 250, 89077 Ulm, Tel.: +49-178-1890685;

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the instructions on withdrawal

11.1 The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

11.2 The cases of Section 11.(1) include, for example, jewellery with engravings or made-to-measure rings, as these jewellery items are intended for final sale and have been individually made according to the customer's instructions.

In the event of exercising the right of withdrawal, please ask for the return label for easy handling and insurance of the items.

Maren Jewellery's items are subject to the statutory liability for defects.

Maren Jewellery has unlimited liability in the event of legally prescribed liability without fault (e.g. from guarantee or according to the product liability law), as well as in the event of personal injury (injury to life, body, health). Maren Jewellery also has unlimited liability for intent and gross negligence. In the event of slight negligence, Maren Jewellery shall only be liable for breach of cardinal obligations. Cardinal obligations are understood to be those obligations whose fulfilment is essential for the proper execution of the contract and on whose observance you can regularly rely. In these cases, however, Maren Jewellery shall not be liable for indirect or unforeseeable damage, for consequential damage, for lost profits or for savings that have not been made. Maren Jewellery's liability is otherwise excluded in cases of slight negligence. This limitation of liability also applies to the legal representatives, employees, salaried employees and vicarious agents of Maren Jewellery.

The text of the contract will not be saved by Maren Jewellery for you and will not be available for you on the Maren Jewellery website after the contract has been concluded. Upon conclusion of the contract, however, you will have the opportunity to call up and save the terms of the contract including these General Terms and Conditions.

Maren Jewellery is neither willing nor obliged to take part in dispute resolution procedures before a consumer arbitration board in accordance with the Consumer Dispute Resolution Act (VSGB). You can find the EU Commission's platform for online dispute resolution You can reach us by e-mail at: target="_blank">

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. This does not affect the provisions from which, according to the law of the country in which the customer has his habitual residence, there may be no deviation by agreement.

Status: November 2020