We ship to Germany, the EU, Switzerland, Norway and UK. If you would like us to ship to another country, please contact us.
If you order from Germany, we will send your jewellery within 3 weeks, if you order from our European delivery area (all EU countries, Switzerland, Norway and UK), within 4 weeks. We need this time because we handcraft your new favourite piece.
If you would like to have your jewellery delivered faster, for example, because you are ordering it as a gift, you are welcome to write to us - together we will surely find a solution!
All our jewellery is shipped insured with UPS. Within Germany, the delivery costs of an insured shipment with a value of up to 500€ amount to 7€ and those with a value of more than 500€ to 18€. For shipments to other EU countries, the delivery costs of an insured shipment with a value of goods of up to €500 amount to €25 and those with a value of goods of more than €500 amount to €45. The delivery costs for insured shipments to Switzerland, Norway and UK are 45€, but you may have to pay additional customs duties.
If you have any further questions about shipping, please take a look at our terms and conditions.
If you would like to return our jewellery, you can do so within 14 days without giving any reasons - simply send us an email to firstname.lastname@example.org or fill in our cancellation form and send it to us.
To make the return process as smooth as possible, please ask for a return shipping label at email@example.com
Custom-made products are excluded from returns.If you have any further questions on the subject of returns, please take a look at our terms and conditions.