You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party appointed by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must contact us (Maren Jewellery, owner Helge Hauptmann, Söflinger Str. 250, 89077 Ulm, Tel.: +49-178-1890685; E-Mail: info@marenjewellery.com

by means of a clear statement (e.g. a letter sent by post, fax, or e-mail) informing us of your decision to withdraw from this contract. You may use the attached Cancellation form use, which is however not mandatory. 

To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal 

If you revoke the contract, we will refund you all payments we have received from you, including delivery costs (except for the additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without delay and no later than fourteen days from the day on which we received the notification of your revocation of this contract. For this refund, we will use the same payment method you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

We may refuse the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to Maren Jewellery, Inh. Helge Hautpmann, Söflinger Str. 250, 89077 Ulm without delay and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. 

You are only liable for any loss in value of the goods if this loss in value is due to handling that was not necessary to examine the condition, characteristics, and functioning of the goods.

End of the cancellation policy

1. Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.

Cases under item 1.(1) include, for example, jewelry with engravings or custom-made jewelry, as these pieces are intended for final sale and have been individually crafted according to the customer's instructions.

2. Exercise of the right of withdrawal

Please request the return label for easy processing and insurance of the goods in case of exercising the right of withdrawal at info@marenjewellery.com an.

3. Defects

The statutory warranty rights apply to the goods from Maren Jewellery.

4. Liability

In cases of statutory liability without fault (e.g., under warranty or the Product Liability Act), Maren Jewellery is liable without limitation, as well as for personal injuries (injury to life, body, health). Maren Jewellery is also fully liable for intent and gross negligence. In cases of slight negligence, Maren Jewellery is only liable for the breach of cardinal obligations. Cardinal obligations are those duties whose fulfillment makes the proper execution of the contract possible in the first place and on whose compliance you can regularly rely. However, in these cases, Maren Jewellery is not liable for indirect or unforeseeable damages, consequential damages, lost profits, or missed savings. Otherwise, Maren Jewellery's liability for slight negligence is excluded. This limitation of liability also applies to the legal representatives, employees, salaried staff, and vicarious agents of Maren Jewellery.

5. Contract text

The contract text is not saved for you by Maren Jewellery and is no longer accessible to you on the Maren Jewellery website after the contract is concluded. However, at the time of contract conclusion, you have the option to retrieve and save the contract terms, including these General Terms and Conditions.

6. Complaints

Maren Jewellery is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board in accordance with the Consumer Dispute Resolution Act (VSGB). You can reach us by email at info@marenjewellery.com.

7. Final Provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Provisions that, according to the law of the country in which the customer has their habitual residence, cannot be deviated from by agreement remain unaffected.

Status: July 2020