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Instructions on withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must inform us (Maren Jewellery, owner Helge Hautpmann, Söflinger Str. 250, 89077 Ulm, Tel.: +49-178-1890685;

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached withdrawal form use, but is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

If you withdraw from the contract, we will have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to Maren Jewellery, owner Helge Hautpmann, Söflinger Str. 250, 89077 Ulm without undue delay and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of revocation

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Instances of Section 1.(1) include, for example, jewelry with engravings or custom-made jewelry, as such jewelry is intended for retail sale and has been custom-made to the customer's instructions.

If you exercise your right of withdrawal, please ask for the return label for easy processing and to insure the at.

The statutory right to liability for defects applies to goods from Maren Jewellery.

Maren Jewelery has unlimited liability for statutory no-fault liability (e.g. from a guarantee or under the Product Liability Act), as well as for personal injury (injury to life, limb, health). Maren Jewelery also has unlimited liability for intent and gross negligence. In the case of slight negligence, Maren Jewelery is only liable for the breach of cardinal obligations. Cardinal obligations are those obligations the fulfillment of which is essential for the proper execution of the contract and the observance of which you can regularly rely on. In these cases, however, Maren Jewelery is not liable for indirect or unforeseeable damage, for consequential damage, for lost profits or for savings that were not made. Apart from that, the liability of Maren Jewelery is excluded in case of slight negligence. This limitation of liability also applies to the legal representatives, employees, employees and vicarious agents of Maren Jewellery.

The text of the contract is not saved for you by Maren Jewelery and can no longer be accessed by you on the Maren Jewelery website after the conclusion of the contract. When the contract is concluded, however, you have the option of calling up and saving the contract provisions, including these General Terms and Conditions.

Maren Jewelery is not willing and not obliged to participate in dispute settlement proceedings before a consumer arbitration board in accordance with the Consumer Dispute Settlement Act (VSGB). You can find the platform of the EU Commission for online dispute resolution You can reach us by email at

The law of the Federal Republic of Germany applies to the exclusion of the UN Sales Convention. The provisions from which, under the law of the state in which the customer has his habitual residence, may not be deviated from by agreement remain unaffected.

Status: July 2020


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