Instructions on withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of cancellation, you must inform us (Maren Jewellery, owner: Helge Hautpmann, Rimstinger Str. 28B, 83254 Breitbrunn am Chiemsee Tel.: +49-178-1890685; Email: info@marenjewellery.com
of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post, fax, or email). You may use the attached cancellation form for this purpose, although this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification concerning the exercise of the right of cancellation before the cancellation period has expired.
You can also exercise your right of cancellation online at Cancel order . If you use this online function, we will promptly send you an acknowledgement of receipt on a durable medium (e.g. by email) containing information about the content of the cancellation notice as well as the date and time of its receipt.
Effects of cancellation
If you cancel the contract, we must reimburse to you all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notice of your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must send back or hand over the goods to Maren Jewellery, owner: Helge Hautpmann, Rimstinger Str. 28B, 83254 Breitbrunn am Chiemsee without undue delay and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You are only liable for any diminished value of the goods if this diminished value is due to handling by you that was not necessary for checking the condition, properties, and functionality of the goods.
End of cancellation policy
1. Exclusion of the right of cancellation
The right of cancellation does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the consumer's personal needs.
Examples of the cases under section 1.(1) include pieces of jewellery with engravings or custom-made jewellery, as these items are intended for final sale and were individually made according to the customer's instructions.
2. Exercise of the right of cancellation
In the event of exercising your right of cancellation, please request the return label at info@marenjewellery.com for easier processing and to insure the goods.
3. Defects
The statutory warranty rights for defects apply to goods from Maren Jewellery.
4. Liability
In cases of strict liability required by law (e.g. under a guarantee or the Product Liability Act), Maren Jewellery shall be liable without limitation, as well as in cases of personal injury (injury to life, body, or health). Maren Jewellery shall also be liable without limitation for intent and gross negligence. In cases of slight negligence, Maren Jewellery shall only be liable for the breach of essential contractual obligations. Essential contractual obligations are those obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance you may regularly rely. In these cases, however, Maren Jewellery shall not be liable for indirect or unforeseeable damages, consequential damages, lost profits, or unrealised savings. Otherwise, Maren Jewellery's liability for slight negligence is excluded. This limitation of liability also applies to the legal representatives, employees, staff members, and vicarious agents of Maren Jewellery.
5. Contract text
The contract text is not stored for you by Maren Jewellery and is no longer accessible to you on the Maren Jewellery website after the contract has been concluded. However, when concluding the contract, you have the option to access and save the contractual provisions, including these General Terms and Conditions.
6. Complaints
Maren Jewellery is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board in accordance with the German Consumer Dispute Resolution Act (VSGB). You can reach us by email at info@marenjewellery.com.
7. Final provisions
The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. This does not affect provisions that may not be derogated from by agreement under the law of the country in which the customer has their habitual residence.