You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must contact us (Maren Jewellery, Owner: Helge Hautpmann, Söflinger Str. 250, 89077 Ulm, Tel.: +49-178-1890685; E-Mail: info@marenjewellery.com

by means of a clear statement (e.g. a letter sent by post, fax or email) informing us of your decision to withdraw from this contract. You can use the attached Cancellation Form use, which is not mandatory. 

To maintain the cancellation period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the cancellation period.

Consequences of Withdrawal 

If you revoke the contract, we will refund you all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this refund, we will use the same payment method you used for the original transaction, unless something else has been expressly agreed with you; in no case will you be charged any fees for this refund.

We can refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier date.

You must return the goods immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract to Maren Jewellery, Inh. Helge Hautpmann, Söflinger Str. 250, 89077 Ulm. The deadline is met if you send the goods before the fourteen-day period has expired. 

You are only liable for any potential loss in value of the goods if this loss in value is due to handling that is not necessary for the examination of the nature, characteristics, and functioning of the goods.

d of the cancellation policy

1. Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not pre-manufactured and for which the consumer's individual choice or specification is significant or that are clearly tailored to the personal needs of the consumer.

To the cases of item 1.(1) belong, for example, jewelry with engravings or custom-made jewelry, as these pieces are intended for final sale and were individually crafted according to the customer's instructions.

2. Exercise of the right of withdrawal

Please request the return label for simple processing and insurance of the goods in case of exercising the right of withdrawal under info@marenjewellery.com an.

3. Defects

For the goods from Maren Jewellery, the statutory liability for defects applies.

4. Liability

In the case of legally mandated liability independent of fault (e.g., from warranty or under the Product Liability Act), Maren Jewellery is fully liable, as well as for personal injuries (injury to life, body, health). Maren Jewellery is also fully liable for intent and gross negligence. In the case of slight negligence, Maren Jewellery is only liable for the violation of cardinal duties. Cardinal duties are understood to be those obligations whose fulfillment makes the proper execution of the contract possible in the first place and on whose compliance you can regularly rely. In these cases, however, Maren Jewellery is not liable for indirect or unforeseeable damages, for consequential damages, for lost profits, or for missed savings. Furthermore, the liability of Maren Jewellery is excluded in cases of slight negligence. This limitation of liability also applies to the legal representatives, employees, staff, and agents of Maren Jewellery.

5. Contract text

The contract text is not stored by Maren Jewellery for you and is no longer accessible to you on the Maren Jewellery website after the contract is concluded. However, upon conclusion of the contract, you have the option to retrieve and save the contractual terms, including these General Terms and Conditions.

6. Complaints

Maren Jewellery is not willing and not obligated to participate in dispute resolution procedures before a consumer arbitration board in accordance with the Consumer Dispute Resolution Act (VSBG). You can find the EU Commission's platform for online dispute resolution at: ec.europa.eu/consumers/odr/You can reach us by email at info@marenjewellery.com.

7. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Sales Convention. The provisions that cannot be deviated from by agreement under the law of the state in which the customer has their habitual residence remain unaffected.

Status: July 2020