Instructions on withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Maren Jewellery, Inh. Helge Hautpmann, Söflinger Str. 250, 89077 Ulm, Tel.: +49-178-1890685;

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the instructions on withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The cases of Section 1.(1) include, for example, jewellery with engravings or made-to-measure rings and jewellery, as these jewellery items are intended for final sale and have been individually made according to the customer's instructions.

In the event of exercising the right of withdrawal, please ask for the return label for easy handling and insurance of the items.

Maren Jewellery's items are subject to the statutory liability for defects.

Maren Jewellery has unlimited liability in the event of legally prescribed liability without fault (e.g. from guarantee or according to the product liability law), as well as in the event of personal injury (injury to life, body, health). Maren Jewellery also has unlimited liability for intent and gross negligence. In the event of slight negligence, Maren Jewellery shall only be liable for breach of cardinal obligations. Cardinal obligations are understood to be those obligations whose fulfilment is essential for the proper execution of the contract and on whose observance you can regularly rely. In these cases, however, Maren Jewellery shall not be liable for indirect or unforeseeable damage, for consequential damage, for lost profits or for savings that have not been made. Maren Jewellery's liability is otherwise excluded in cases of slight negligence. This limitation of liability also applies to the legal representatives, employees, salaried employees and vicarious agents of Maren Jewellery.

The text of the contract will not be saved by Maren Jewellery for you and will not be available for you on the Maren Jewellery website after the contract has been concluded. Upon conclusion of the contract, however, you will have the opportunity to call up and save the terms of the contract including these General Terms and Conditions.

Maren Jewellery is neither willing nor obliged to take part in dispute resolution procedures before a consumer arbitration board in accordance with the Consumer Dispute Resolution Act (VSGB). You can find the EU Commission's platform for online dispute resolution You can reach us by e-mail at: target="_blank">

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. This does not affect the provisions from which, according to the law of the country in which the customer has his habitual residence, there may be no deviation by agreement.

Status: November 2020